FAQ - Account Questions

FAQ

Account Questions

Why can't I login?

Here are some tips & tricks to help if you're having trouble logging in to your MerchYeah account:

Forgot password? If you forgot your password, no worries! If you forgot your password, simply click here.

How can I change my existing password? If you need to change your existing password, log out of your account and click here to create a new one.

Why didn't I receive an email to change my password? Be sure to inspect your spam folder and designate MerchYeah.com as a trusted source. While you should typically receive the new password notification email within a few minutes, please allow up to 15-20 minutes. If you don't receive it immediately, consider checking back a bit later.

Still having trouble? Try these effective troubleshooting suggestions: 

  • Be sure to make sure your Caps Lock is off.
  • Make sure your are using any upper and lower case characters you used when creating your password. 
  • Ensure there are no inadvertent additional spaces or characters.
  • Close all MerchYeah browser windows/tabs and clear cookies and cache.  If possible, try logging in from a different computer or device. 
Can I change the email for my account?

Absolutely! To change the email associated with your account, simply login and go to the user menu at the top of the site and click MY Profile. On the MY Profile page you'll see "Change your login email". Change your email and be sure to click the "Save Profile" button at the bottom of that page.

Where can I find my order history?

To access your order history, log in to your MerchYeah account and from the user menu at the top of the site, click "MY Orders".

How do I create an account?

First off... Welcome to MerchYeah! We're so stoked to have you here.

To create an account, simply click the user icon at the top of the site or click here.

  1. Enter your email and other contact info.
  2. name your shop(pick something cool and memorable).
  3. Select a category for your shop.
  4. Optionally write a brief description for your shop. 
How do I update my personal info for my account?

If you'd like to make updates to your user account, we've made it super easy to update any information.

To update your info, go to the user menu at the top of the site and select "MY Profile" or click here. After you've made your changes, be sure to click the "Save Profile" button at the bottom of the page. 

How can I theme out my shop and change my shop image and header image?

When logged in, go to the user menu at the top of the site and visit "MY Shop Customization" or click here.

On the shop customization page you can:

  • Edit your shop name
  • Change your custom URL
  • Choose either light or dark theme
  • Add or edit your Shop Image, Shop Header Image, and your Shop Logo
How can I change the name of my shop?

When logged in, go to the user menu at the top of the site and visit "MY Shop Customization" or click here.

On the shop customization page you'll be able to easily edit your shop name.

How do I change the URL for my shop?

You can select and edit the URL for your shop any time.

When logged in, go to the user menu at the top of the site and visit "MY Shop Customization" or click here. On the shop customization page you'll be able to easily edit your shop's unique custom URL.

Your shops URL will look like this: www.MerchYeah.com/YourShopName
Please note: If you have a URL you have purchased, please check with your registrar or hosting company for help directing/pointing your URL to you MerchYeah Shop's URL.