FAQ - Shipping and Delivery Questions

FAQ

Shipping and Delivery Questions

When will I receive my items?

Once an order is placed, items are custom printed and then are typically ready to ship in approximately 5-7 business days after purchase.

When an order is completed, tracking info is sent directly to the customer. Orders can also be tracked by visiting: www.merchyeah.com/track

How can I check the status of my order?

To check the status of your order go to: www.merchyeah.com/track Once an order is placed, items are custom printed and then are typically ready to ship in approximately 5-7 business days after purchase.

What are your shipping rates?

Domestic U.S. shipping rates are based on many factors including weight, destination, number of items contained as part of the order.

To see the rates for your order, simply add items to your cart and proceed through the checkout process. Prior to completing and authorizing your purchase, you will be able to view your order’s shipping rate. Standard domestic (U.S.) shipping rates start at $5.95 and can go up based on the factors listed above. International rates and fees can vary depending on destination country, address and other factors.

Do you ship internationally?

Absolutely, MerchYEAH accepts orders from all over the globe. Rates and fees can vary. Orders from outside the U.S. can sometimes be subjects to fees, customs duties, and import taxes levied by certain countries. The recipient of an order must comply with all laws and regulations of the destination country.

Additional charges, fees, customs duties and taxes must be fulfilled by the order recipient. MerchYEAH has no control over these fees and unfortunately cannot predict what they might be or if they will be applicable.

Where do MerchYEAH orders ship from?

All MerchYEAH orders are currently printed and shipped from our production and fulfillment center located just outside Atlanta, GA.

I accidentally entered the wrong address. How can I get that corrected?

If an order is not yet completed and prepared for shipping, we can sometimes edit and correct address errors. If you need an address edit or updated,  please contact us ASAP via the following link: Contact Us 

What happens if my order is marked “return to sender”?

If a domestic(U.S.) order is returned to us, our team will reach out to verify and/or obtain a revised or corrected address. Once processed, we will ship it back to you at no additional cost. Non-Domestic/International orders are handled on a case-by-case basis.   

My order was never delivered and seems to be lost. What can I do?

Once an order has shipped and departed our fulfillment center, risk of loss is passed to shipping carrier(USPS).

If a package is marked as delivered by the shipping carrier, you would want to reach out to the shipping carrier directly to file a claim or to get more information in regards to the drop-off location. Unfortunately, once an order departs; we can only see the same information you can see and as provided by the shipping carrier.